Overview

DivIHN Integration Inc. is seeking a diligent and highly skilled Personal Computer Support Technician to join our team in a remote capacity. The successful candidate will provide expert technical assistance and support to internal users for a variety of computer and software issues. This role requires a mix of problem-solving skills and technical know-how to facilitate a seamless computing experience for our employees, ensuring all systems are functioning optimally and efficiently.

Job Responsibilities

• Provide technical support for hardware and software issues, including installation, configuration, and troubleshooting.
• Respond to requests for technical assistance via remote desktop support tools, email, or phone.
• Document and track issues and their resolutions using the ticketing system.
• Conduct preventative maintenance on personal computers and related equipment.
• Assist in updating and maintaining system documentation and knowledge bases.
• Train users on basic computer and software usage as needed.
• Collaborate with IT team members to improve systems and processes.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows operating systems, office productivity applications, and remote support tools.
• Excellent troubleshooting skills with a keen attention to detail.
• Professional certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.
• Effective communication skills, both verbal and written.
• Ability to work independently and manage time effectively in a remote environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible working hours and a supportive remote work environment.
• Opportunities for professional development and training.
• Paid vacation and sick leave.

Technologies & Tools

The Personal Computer Support Technician will utilize a variety of technologies and tools to support their role. This includes remote desktop software such as TeamViewer or LogMeIn, helpdesk ticketing systems like Zendesk or ServiceNow, as well as standard office productivity suites including Microsoft Office and Google Workspace. Familiarity with anti-virus software, network monitoring tools, and asset management solutions will also be beneficial in ensuring the technical integrity of the organization.

Ideal Candidates

The ideal candidate for the Personal Computer Support Technician position will possess a proactive attitude and a strong commitment to customer service. They should demonstrate patience and empathy when assisting users, along with the ability to convey complex technical concepts in an accessible manner. Strong organizational skills, adaptability, and a passion for technology are also essential. Candidates who thrive in a collaborative environment and can work independently while remaining productive in a remote setting will find this position particularly rewarding.